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FAQs

All the answers to frequently asked questions

FAQs – Frequently Asked Questions

1. WHERE

The International Camp Sancelso is held at Castione della Presolana at the Casa Vacanze “Villa Sancelso”. L’indirizzo è:

Villa Sancelso
Via Risorgimento, 42
24020 Castione della Presolana (BG)

The Camp has Castione della Presolana as its only location: in this location we have organized Camps from 1968 to the early 2000s and then again from summer 2022.

2. WHEN

The International Camp Sancelso will be held from June 22 to August 9, 2025.

We offer 3 one-week period and 3 two-week periods.
One-week periods: June 22 – 28; July 27 – August 2; August 3 – 9.
Two-week periods: June 29 – July 12; July 13 – 26; July 27 – August 9.

All periods refer to the year 2025.

Feel free to contact us before enrolling: together we will find the most suitable solution for your children!

3. ENGLISH

Our counsellors are native English speakers or foreigners and Italians with Celta, IELTS, TOEFL or similar certifications: this ensures that the common language is necessarily English, so that our participants can experience a true full immersion in the language.

A full immersion program in the language allows participants to put into practice and consolidate the experiences acquired during the school year.
Our counsellors can take advantage of every useful moment of the day (e.g. evening entertainment activities) and every opportunity (e.g. “bedtime”, “wake-up time”, choice of clothing and equipment for activities and excursions) to impart knowledge of the language. The participants’ little challenge will therefore be to relate to those in charge with a language different from their own, practising their skills and knowledge day after day.
Participating in a learning holiday, even a short one but as linguistically complete as possible, enables children and teens to assimilate the language and to learn it spontaneously.

No problem, English is the common language and is spoken at all levels, so you do not need to be a native speaker to participate in our Camp.

Yes, the managers and counsellors all speak English, so there will be no communication problems.
Please note: external sports activities are managed by managers who are not directly dependent on the organizers (we still guarantee full and continuous assistance) and consequently explanations are provided in Italian. However, our counsellors will always be present to translate to foreign participants.

International Camp Sancelso is open to participants of all nationalities: over the years, we have hosted children and teens from all over the world (China, Japan, England, USA, Oman, Russia, Latvia, France, Austria, Germany, Switzerland, Venezuela…); the number of foreign participants is increasing year by year (around 20% each period, and even reaching 40%), which allows us to create a truly international atmosphere!

It is normal that among the Italian participants they will always want to express themselves using their mother tongue. The “challenge” they will face during the Camp will be to relate in English with the leaders, but above all with the foreign participants: in this case, the desire to create new and very interesting international friendships will push them to practise like never before!

4. GROUPS AND FACILITY

According to age, this allows each participant to experience the camp together with their peers, with activities and rhythms adapted to each age group.
The groups, of about 20 children, are supervised by two counsellors, for a counsellor to participant ratio of about 1:10 (with the exception of the youngest groups, which will be supervised not only by two counsellors but also by an intern).

The division into rooms reflects the division into groups: participants will therefore only sleep in rooms with children/teens of the same group.

Four-bed rooms with private bathrooms.

Only if the participants are the same age is it possible to request to stay in the same room.

How can I make the request?
By writing an e-mail to internationalcamp@sancelso.com indicating the enrollment period, the participants’ first name, last name and date of birth.

No, under no circumstances will there be mixed rooms.

Counsellors will sleep on the same floor as participants of their own group, often right beside in the next room; an exception is for counsellors of the youngest group who will sleep in the room with the children. This makes it possible to ensure constant assistance, even at night.

Yes, we ask that bathroom linen (bathrobe, face/hand and bidet towels) be provided by parents because it is important to be absolutely personal and recognizable by the participant.

Yes, we ask that personal hygene products (shampoo, soap, bubble bath) be provided by the parents. We prefer that they bring trusted products from home, which they are already accustomed to, in order to respect the dermatological sensitivity of children and teens.

5. ENROLLMENT AND FORMS

You can fill out the online application form.

No, in this case the maximum number of participants for that period has been reached.
Please write to us at internationalcamp@sancelso.com to be placed on our waiting list and we will contact you if a place becomes available.

Yes, there are Rules and Regulations (downloadable from the “Download Area” section of the website) to be followed and expressly approved at the time of enrollment. Any violation of the same provides that the participant may be expelled from the facility.
Please note: in this case, the Management has no obligation to provide for the organization and costs of the participant’s return journey.

The application is considered effective when the deposit (€ 300) has been made.

Below are the documents to be uploaded when filling out the online application form:

  • Participant I.D. (e.g. passport);
  • Participant Health Card or Health Insurance (valid for Italy);
  • Participant Vaccination Certificate;
  • Medical Certificate for food allergies/intolerances (if needed);
  • Medical Certificate for current medical conditions and therapies (if needed).

No, the proposed activities are of a recreational nature and for this reason a medical certificate for non-competitive sporting activity is not required. Any chronic health problems, diseases or disorders must still be clearly indicated when filling out the online application form.

Below is the information for making the transfer:

Beneficiary Bank (57):
Banca Popolare Etica SCPA
Via V. Veneto, 5 – 25128 Brescia (BS)
C/C: Sancelso srl
IBAN: IT02F0501811200000011609419
BIC (SWIFT) ETICIT22XXX

Intermediary Bank (56A):
Banca popolare di Sondrio
Piazza Garibaldi 16, 23100 Sondrio (SO)
BIC/ SWIFT: POSOIT22XXX

Sancelso SRL
Via Pinamonte da Vimercate, 6 – 20121 Milano
N.REA 1698587
C.F. 03743780961

6. TRAVEL

The bus will leave from Burchiello-Pagano parking lot (entrance from Via del Burchiello, 67 – Milano)- Click here to see the map

For information regarding departure and arrival times and dates we refer to the “Dates, Costs and Travel” section of the website.

The stop is the same as on the outward journey.
We recommend punctuality and patience in case of traffic delays.

For information regarding departure and arrival times and dates we refer to the “Dates, Costs and Travel” section of the website.

No, it has a separate cost. The fee required for a one-way trip is € 45, while the fee for a round trip is € 90. Transportation is guaranteed by private bus with assistance.

Yes, the address is:

Casa Vacanze “Villa Sancelso”
Via Risorgimento, 42
24020 Castione della Presolana (BG)

For the check-in time please refer to the “Dates, Costs and Travel” section of the website.

Yes, we kindly ask you to include this information in your application form.

Please note: any subsequent changes should be promptly and clearly communicated to internationalcamp@sancelso.com

Yes, we kindly ask you to include this information in your application form.

Please note: any subsequent changes should be promptly and clearly communicated to internationalcamp@sancelso.com

Please refer to the “Dates, Costs and Travel” section of the website for additional information.

7. WHAT TO DELIVER ON ARRIVAL AT THE CAMP/DEPARTURE BY BUS

Yes, we kindly ask to hand over directly to the person in charge at the departure in Milano a sealed envelope, marked with the participant’s first and last name, containing:

  • the completed Personal expenses and external sports activities form (downloadable from the “Download Area” section of the website);
  • the fee for the bus trip (one way € 45; roundtrip € 90);
  • the fee for external sports activities (one week € 60; two weeks € 120);
  • the participant’s personal expense money – pocket money (we recommend € 50 per week).

Yes, at the check-in we kindly ask to hand over a sealed envelope, marked with the participant’s first and last name, containing:

  • the completed Personal expenses and external sports activities form (downloadable from the “Download Area” section of the website);
  • the fee for the bus trip (one way € 45; roundtrip € 90) – optional, only if the service is requested;
  • the fee for external sports activities (one week € 60; two weeks € 120);
  • the participant’s personal expense money – pocket money (we recommend € 50 per week).

8. EXTERNAL SPORTS ACTIVITIES

External sports activities are experiences that are part of the Camp program and allow children and teens to enjoy sports and small adventures; two days a week are dedicated to external sports activities. They are loved by the participants!

It is possible to choose from:

  • Paintball (from 8 years of age and on);
  • E-Bike (from 12 years of age and on);
  • Water Park;
  • Combo: Archery + Summer Bob;
  • Horse Riding Experience;
  • Adventure Park;
  • Indoor Climbing;
  • Canoe Lake Discovery.

Two each week, to be chosen at the time of enrollment.

Yes, external sports activities are mandatory: there are two for a one-week period and four for a two-week period.

No, external sports activities involve a separate fee of € 60 for a period of one week and € 120 for a period of two weeks.

We kindly ask to hand over, directly to the person in charge at the departure in Milano or when checking in at the facility, a sealed envelope, marked with the participant’s first and last name, containing:

  • the completed Personal expenses and external sports activities form (downloadable from the “Download Area” section of the website);
  • the fee for the bus trip (one way € 45; roundtrip € 90) – optional, only if the service is requested;
  • the fee for external sports activities (one week € 60; two weeks € 120);
  • the participant’s personal expense money – pocket money (we recommend € 50 per week).

Yes, we kindly ask that this choice be expressed while filling out the online form.

Yes, they can be chosen again. However, our advice is to take advantage of this experience and select as many activities as possible, but the choice is up to the participant.

Yes, some activities are subject to an age requirement.

9 – OUTDOOR/HIKING

Yes, a night in a tent or mountain hut is planned, so it is necessary to bring it with you.

Please note: the program may be subject to change in case of bad weather; in general we consider this experience very important in the growth and development of children and teens and we will do our best to guarantee it.

Yes, they are essential for hiking in the mountains.

We recommend “layered” clothing, which is essential to adapt to the frequent weather changes typical of the mountain environment. Fleece, long and short pants, and a light windbreaker cannot be missing; a hat and sunglasses are also very important.

For a complete list of our recommended equipment we refer to the “What to bring?” section of the website.

Yes, only in case of need.

Please refer to the “What to bring?” section of the website for additional information.

10. DIET

The stay includes full board with a varied, balanced and healthy menu, with a focus on organic products and locally grown foods.

No, however, it is important to communicate this in writing, including all the information in the application.

Yes, any food allergies or intolerances must necessarily be justified by a valid medical certificate.

Please note: in case the medical certificate is not produced the directions given by you cannot be followed.

11. HEALTH CARE

Yes, in this case the family must communicate these directions in writing (to internationalcamp@sancelso.com) at least one week before the start of the stay, provide medication and a valid medical certificate with a clear dosage.
We clarify that the Camp’s health care is general and when needed the Camp uses a private pediatrician and local hospital care; in any case, communication with the family will be clear and prompt.

12. VALUABLES AND MONEY

We do not recommend bringing valuables with you: if you do, however, it is recommended that you always hand them over to the Camp secretary for safekeeping.

Please note: we are not responsible in case of theft, loss or damage of participants’ personal items in case of failure to do so. In any case, Management is not responsible for any items at the time they are handed over to the participant for use or at the time of packing and traveling to or from home.

Money for small personal expenses (pocket money) will be kept in the secretary’s office and given in small amounts (€ 5 – € 10) to participants.

The fee is at the discretion of the parents; we suggest an amount of € 50 per week.
Personal expenses are defined as the small expenses that each participant incurs during the vacation, for example: food and drinks at the bar, entrance to museums and shows, any personal medications, etc.
At the end of the Camp, participants will be given a statement of their personal expenses, and what they have not spent will be returned to them and placed in their suitcases at the time of departure: from then on, the participant him/herself will be responsible for it.

13. PHOTOS

During the Camp stay, photos will be posted daily on Facebook in the private group dedicated to parents of participants; two security questions must be answered to gain access.

Please note: photos will be generic and specific requests from parents CANNOT be fulfilled, as the collection of photographic material is considered accessory to the conduct of the Camp and subordinate to the activities. Therefore, we ask for your patience and understanding in case your son/daughter does not appear every day in the photographs: we assure parents that the participant is still having fun!

Personal data of photographic and/or video type may be used by Sancelso srl for information and advertising purposes (e.g. social), including publication in the press and on the website “www.internationalcamp.it”.

14. CONTACTS

Here it is: internationalcamp@sancelso.com

We will answer as soon as possible.

Here it is: +39 02 6551716. You can contact us for the entire period before the start of the Camp from Monday to Friday from 9 a.m. to 1 p.m. and from 2:30 p.m. to 5 p.m.

Yes, until to the first week of June, it is possible to make an appointment at the office in Milan, Via Pinamonte da Vimercate, 6

Here it is: +39 0346 60051. You can contact us during the summer camp from Monday to Saturday from 9 a.m. to 11 a.m.

For any needs please contact us via e-mail; e-mails will be processed within the day. We ensure during the entire period of the Camp a prompt contact with parents.

It will only be possible to talk to the participant during the dedicated time for phone calls between about 8 p.m. and 9 p.m., after dinner and before evening activities, by calling the facility (+39 0346 60051) or by contacting the child’s cell phone directly.

We believe that this policy of ours is essential to ensure that the children can enjoy themselves and fully learn during their holiday, without distractions and in complete safety.

Our advice, based on years of experience, is not to make phone calls every day in order to promote proper inclusion of the participant. In fact, often during the phone call home there is an “emotional peak” encouraged by vocal contact with the parent, but this is by no means a mirror of the participant’s daily routine.

In case of emergency, it will be our concern to establish immediate telephone contact with the parents.

Yes, the Camp managers are always available.

Yes, our counsellors are always available: feel free to ask to be put in touch with them during phone call hours (between about 8 p.m. and 9 p.m.).

15. CANCELLATION POLICIES

Yes, but in case of cancellation the participant must pay:

  • 50% of the fee if the withdrawal is communicated in writing up to 30 days before the beginning of the stay;
  • 100% of the fee if the withdrawal is communicated in writing after that date.

Yes, parents (or their guardians) have the option to cancel the stay at any time and for any reason, such as: sudden alternative vacation, family problems, bereavement, or in case of alleged dissatisfaction of the participant. Even in the latter case, the Management, aware of its own proper functioning, the long and deep experience gained and offered, the complete fulfillment of the services offered, and the proper functioning of its counsellors, will not be responsible for any refund claims.

In case the participant violates the Rules and Regulations (downloadable from the “Download Area” section of the website) the family will not be entitled to any refund; moreover, in this case the Management has no obligation to provide for the organization and expenses of the participant’s return trip (in case it has to provide, the family will be charged a return trip expense of € 180 – cab service).

We recommend that you activate coverage to protect against cancellation penalties.
Our suggestion is CARE4UHOTEL, which, in addition to protection from cancellation, offers assistance and support for your stay, such as in the case of trip interruption, involuntary vacation extension, or inconvenience during your stay.

All information about CARE4UHOTEL, as well as an overview of services, is available at this link
For more information you can contact + 39 0463721205

Please note: insurance must be taken out within 48 hours of booking

Find out Dates, costs and travel!